Skip to main content

Frequently Asked Questions

This page summarizes common questions and solutions that may be encountered when using KRPano Plugin Decryptor.

Which versions of KRPano does the software support?​

Currently supports 1.19x, 1.18x, 1.20.x, 1.21.x and 1.22.x - all new and old versions from the past 8 years

Which systems does the software support?​

Currently supports Windows 7, Windows 8, Windows 10, Windows 11, and Windows Server

Decryption error occurs, cannot decrypt normally​

You can try reloading the URL multiple times. If decryption still fails, please contact technical support

After decrypting certain websites, the file content displays garbled text​

This may be due to the website using special encoding methods. Try using the latest version of the software, or contact technical support for assistance.

When starting the software, it prompts "Unable to obtain resources, please check if firewall or antivirus is blocking"​

This prompt usually indicates a network issue. First check if the network connection is normal, then check if any antivirus software or firewall is blocking the software.